COMPLAINTS MANAGEMENT PROCEDURE

Our complaints management process is compliant with RICS regulations, according to our RICS certification.

There are two phases:

 

FIRST PHASE

In this first phase, we proceed to an in-depth analysis of your complaint and attempt to find a solution directly with you. Please address your written complaint to:

M. ROBERT CURZON PRICE

PARTNER REAL ESTATE – KNIGHT FRANK SA

Chemin du Château-Bloch 11, CH-1219 Le Lignon

+41 22 322 22 70 

robert.curzon@prekf.ch

www.prekf.ch

M. NEIL ARCHER

KNIGHT FRANK (Switzerland) SARL

Chemin du Château-Bloch 11, CH-1219 Le Lignon

+41 22 979 22 80

neil.archer@prekf.ch

www.prekf.ch

We will acknowledge receipt of your correspondence within 7 days. We will then do our utmost to address your claim as soon as possible and will respond within 28 days of sending the acknowledgement with either a full response or an update on how your claim is being treated if the full response is not yet complete.

If you are not satisfied following this process, there is a second phase.

 

SECOND PHASE

This second phase allows you to contact an RICS-accredited independent body.

Please contact:

 

CGI Conseils Case Postale 1265 1211 Genève 1

+41 22 715 02 20

info@uspi-geneve.ch

www.uspi-geneve.ch